Here are some things to look for when bidding out a service/replacement job or a new installation in Olympia. The contractor you hire should answer yes to most of these questions (except the obvious). The bad contractor, who is likely the lowball bidder, will probably not.
- Can the bidders give you references from former customers and show details of work they have done?
- Can the bidders verify if they are licensed to do their work or have any certifications?
- Do the bidders include the cost of pulling permits and paying for inspections for their work?
- Are the bidders members of any professional organizations and can they show credentials?
- Do the bidders belong to any local Chambers or other civic organizations?
- Do the bidders offer an option of products and services to choose from, rather than just one choice they say “is best for you?”
- Do the bidders take measurements and do mathematical equations to determine what size equipment you need (called load calculations or heat loss/heat gain measurements to determine the proper sized furnace or air conditioner, for example).
- Do the bidders constantly criticize their competition and use this tactic more than explaining what they can do for you?
- Do the bidders listen and ask questions?
- Do the bidders use pressure tactics like offering add-on equipment for a “special price” or say, “I will need to know you answer as I have other customers who need my services right away.”
- Do the bidders offer a variety of warranty plans to back up their work?
- Do the bidders require a large deposit or all of the money up front?
- Do the bidders have a neat appearance, i.e. well-groomed and clean clothes?
- Are the bidders’ vehicles clean and free from obvious rust or body damage?
There are likely several other considerations but the point is, the HVAC contractor should be professional and businesslike. They should “act like they’ve done this before.” The low bidders may appear to put on a good face, but dig below the surface and ask a lot of questions. The low bidders may quickly lose their happy disposition.